Business continuity & disaster recovery
Plans, failover and rehearsals that keep critical functions running through the event.
Business continuity is an organisation's ability to maintain, or quickly resume, acceptable levels of product or service delivery following a short-term event that disrupts normal operations. Disruptions range from natural disasters to power outages.
What business continuity includes
BC covers the planning and preparation needed to ensure an organisation can perform its critical business functions during emergency events. It identifies, plans for and creates:
- How to communicate with customers, vendors and other third parties so you keep providing good information and support.
- How to ensure services or products can still be provided to customers.
- The order and timing required to restore business processes.
- How to support employees during an emergency event.
- The technology required to support business functions; disaster recovery (DR) implements the recovery solutions for that technology.
- Workaround processes to use when technology is not available.
- Where and how to relocate people and processes if business locations are impacted or unavailable.
- The teams and organisation necessary to manage emergency events.
- Business process dependencies: what, or who, each process relies on to be done.
- Regular exercises to validate that plans and actions meet requirements and will work in an actual event.
- Adequate staffing levels during an event, for both external and internal needs.
- Documentation of the steps and actions to take during an event to accomplish the items above.
Other solutions
The rest of the practice.
S-01Enterprise systems integrationApplications and services joined on one platform, whatever the vendor, location or generation.S-02Unified communicationVoice, telephony, presence, messaging and conferencing in a single interface.S-03Business continuity & disaster recoveryPlans, failover and exercises that keep critical functions running through the event.S-04Managed servicesProactive monitoring and 24/7 support on a predictable subscription.S-05Data centre servicesColocation, cloud, storage, DCaaS and compliance-led facilities work.S-06Green power energyGeothermal drilling manpower, field development and power plant construction.
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