Unified communication
Voice, telephony, presence, messaging and conferencing in one working interface.
Unified communications and collaboration (UC&C) is not a single tool or product, but a collection of solutions that organisations implement to ensure nearly all their technology works together, smoothly and securely, for near real-time collaboration.
UC&C integrates diverse communication tools — voice, IP telephony calling, instant messaging, desktop sharing, presence, web conferencing, audio conferencing and video conferencing — so they interact in a virtually seamless way.
Why it matters
Individuals within organisations find themselves working across vast geographies on a seemingly limitless number of devices that run a dizzying mix of platforms, software versions and applications. Unified communications and collaboration wrangles those variables into a streamlined, easy-to-use interface.
Benefits
Productivity
Teams close the distance between members and work together over phone, mobile, desktop, laptop and other devices in a unified environment.
Flexibility and responsiveness
Connect and communicate from virtually anywhere on nearly any device, for better responsiveness and productivity.
Reduced costs
Businesses shift from a capital-intensive to an operational model through hosted or cloud-based services. Travel and logistics costs fall with it.
Customer satisfaction
Getting the right information to a customer at the right time is increasingly important. UC&C makes it easier and more seamless to get customers what they need when they need it.
Collaboration
Teams create and edit documents together, share screens, give feedback quickly, and orchestrate the tasks, people and programmes that efficient project work requires.
Other solutions
The rest of the practice.
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